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Charts - The Good, The Bad and The Ugly - Issue #548 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
EPB Fiber Optics4.860%$1607A+AA+A+ATN 4 recent reviews
Verizon FiOS4.221%$8113BB+ABA-A-MA NY TX VA NJ FL PA MD OR WA CA 89 recent reviews
Frontier FiOS3.980%$1031B-BA-BA-OR IN 4 recent reviews
AT&T U-Verse3.701%$11412BBB+BBCLA SC AL NC TN FL CT OH CA WI MO MI TX AR IN GA IL 55 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
FreePhoneLine4.760%$411AAAA+AAON 4 recent reviews
Cbeyond4.6450%$60531A-A-A+AAACA 6 recent reviews
Callcentric4.635%$153AAAAAA-SC FL PA CA WI 17 recent reviews
ooma4.523%$72A-AAAB+ANY TX NJ IL CA 12 recent reviews
voip.ms4.413%$113A-A-A-A-B+AON QC CA 25 recent reviews
Future Nine Corporation4.383%$103B-A-AAAATX PA WA CA 8 recent reviews
VoicePulse4.351%$185B+AA-A-B+A-GA NY CA 9 recent reviews
PHONE POWER4.322%$158B+A-A-A-A-A-NY PA FL CA MA NJ IL 18 recent reviews
VOIPo4.232%$127B-AA-B+A-A-SC NC VA FL CA WI IN TX GA IL 16 recent reviews
Vonage3.973%$277B+A-B+B+C+B+AL PA TX NJ GA 20 recent reviews
ViaTalk3.860%$179BA-BBB-BTX PA 6 recent reviews
magicjack.com3.670%$25CA-BB-CATX 7 recent reviews
Axvoice3.350%$151CB+B+BC-C+TX 4 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
T-Mobile US4.470%$701A-AA-A-A-ANY TX NJ FL CA 8 recent reviews
Etheric Networks4.196%$1248A-A-B+B+B+B+CA 4 recent reviews
Millenicom4.122%$605B+AB+BB+B+MO NY 7 recent reviews
Sprint Mobile Broadband3.935%$554B+A-B+B-BBCA 9 recent reviews
Clear Wireless3.700%$553BA-C+C+B-B+TX GA IL WA 13 recent reviews
Verizon Wireless Broadband3.678%$648B-A-BB-B-B-NC VA FL OH IA WA 13 recent reviews
AT&T Wireless Broadband3.530%$588BA-B+CB-CCA TX 5 recent reviews
Clearwire Wireless3.292%$434B-A-CC+CC+NC TX GA PA IL NV MD WA CA OR 23 recent reviews
DigitalPath2.890%$437BBC-DC-C+CA 4 recent reviews
Skybeam.net2.880%$5438B-B-D+C-CC-TX 4 recent reviews
Cricket Broadband2.573%$412C-A-D+DD+D+UT PA 6 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Armstrong Zoom Internet4.150%$5610BAAB+BBPA OH 4 recent reviews
WOW Internet and Cable4.060%$657A-B+B+BBB+IL MI OH 8 recent reviews
TekSavvy Cable4.030%$4715B+C+B+A-BA-ON QC 23 recent reviews
Optimum Online3.921%$466BB+A-B-BB+NJ NY 16 recent reviews
Earthlink Cable Modem Serv..3.910%$428B+BB+B-BB+NY 6 recent reviews
Insight Communications3.760%$496BB+B+B-BBKY 5 recent reviews
Shaw3.751%$486BB+BB-BBBC AB 11 recent reviews
RoadRunner Cable3.691%$537BBBC+BBWI NC NY TX HI FL OH CA 59 recent reviews
Cox HSI3.611%$516B-BBC+B-B-LA RI AZ OK KS VA FL NV CA OH 44 recent reviews
Videotron3.592%$686B-BA-B-B-C+QC 6 recent reviews
Cogeco Cable3.542%$617BBBB-B-C+ON QC 20 recent reviews
RCN CABLE3.491%$878B-BBC+B-B-PA IL NY 7 recent reviews
CableOne3.450%$594B-BBB-B-CID AZ MS 7 recent reviews
Comcast Formerly ATT Broa..3.430%$489B-BBCB-B-6 recent reviews
Comcast3.311%$597B-B-BCB-C+SC MS VA PA DC WV NM AZ MA MN TX NJ OR WA AL TN UT FL CT MD CA CO MI IN GA KY IL 154 recent reviews
Bright House3.222%$854B-BC+CCC+FL 10 recent reviews
Mediacom3.201%$618C+B-B-CC+C+IA MO AL MN IL 13 recent reviews
Knology3.112%$8011BBCC-CCGA AL 4 recent reviews
Charter Pipeline3.101%$568C+B-C+CC+CSC AL TN CA WI MO MA MI MN TX AR GA NV OR WA 56 recent reviews
Rogers Hi-Speed3.101%$506C+B-BC-CCON 20 recent reviews
Time Warner Cable3.082%$7312C+B-C+CCCWI NC NY TX ME CA OH 19 recent reviews
Suddenlink3.050%$649C+B-C+CCCLA NC OK TX WV 15 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy DSL4.541%$397A-A-A-A-AABC ON AB QC 82 recent reviews
AT&T Southeast3.612%$4717B-BB+C+B-BSC MS AL NC TN GA FL KY 29 recent reviews
Embarq Now CenturyLink3.603%$5410BBBB-B-C+MO NC VA FL NV OH 20 recent reviews
AT&T Midwest3.563%$4117B-B-BC+B-BIL MI 13 recent reviews
Qwest.net3.533%$4913B-BBC+B-B-IA ID NM CO AZ UT OR 29 recent reviews
AT&T Southwest3.442%$4419B-B-BCB-BCA TX 11 recent reviews
Verizon Online DSL3.202%$4018B-B-B-C-C+B-NC NY VA PA FL MD OH CA WV MA TX NJ IL WA OR 49 recent reviews
Windstream3.042%$5012C+C+C+CCCSC MO AL NC AR TX GA PA FL NE KY OH 23 recent reviews
Bell Sympatico2.961%$459C+C+B-D+CCON QC 17 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Speakeasy3.913%$8720B+B+B+BB+B-NY CA 5 recent reviews
Covad Communications3.679%$7813BBBB-BB-CA 2 recent reviews
Cincinnati Bell3.593%$4110BBB+C+B-B-2 recent reviews
Verizon west (ex GTE)3.274%$4724B-C+BCB-B-1 recent reviews
Pacific Bell - SBC3.232%$4621C+C+BCC+B-CA 2 recent reviews
EarthLink3.231%$4828B-C+B-CB-C+NY TX IL CA 5 recent reviews
America Online3.120%$4121C+C+B-C-C+C+1 recent reviews
XO COMMUNICATIONS3.0323%$16243C+CB-C-C+CCA 1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
SONIC.NET4.642%$3811A-AAAAACA 10 recent reviews
DSL EXTREME4.212%$4211B+A-B+B+B+A-IL MD WA CA 31 recent reviews
AT&T Yahoo3.702%$3410B-BB+C+BBWI CT CA TX 16 recent reviews
AT&T DSL Service3.483%$3710B-BBC+B-B-AL MS NC OK FL CA OH WI MO MI IN TX GA IL 32 recent reviews
TELUS3.392%$4618B-B-BCB-B-BC AB 11 recent reviews
Acanac3.301%$229B-C+C+CB-BON QC 20 recent reviews
CenturyLink3.272%$5212B-B-B-C+C+CNC AL VA FL WI MO TX AR NV WA OR 28 recent reviews
Fairpoint Communications3.260%$4612C+C+B+C+C+C+ME NY VT 5 recent reviews
Frontier Communications3.162%$5013C+B-B-C+C+C-AZ NY 7 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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