The Good, Bad, Ugly charts

FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Verizon FIOS	4.26	1%	$77	13	B+	A-	A	B	A-	A-	MA NY TX VA NJ FL PA MD OR CA WA 89 recent reviews
AT&T U-Verse	3.81	1%	$112	13	B	B	A-	B	B+	C	SC AL NC OK TN FL CT CA OH WI MO MI TX AR IN GA IL 91 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Callcentric	4.66	4%	$15	3	A	A	A	A	A	A-	NC NY QC FL PA OH CA WI IL 27 recent reviews
VOIPo	4.60	3%	$12	7	B+	A	A	A-	A	A	NC AL NY VA FL CT WI CO TX GA IL 25 recent reviews
ooma	4.58	0%	$8	1	A-	A+	A	A	B+	A	NY GA CA 7 recent reviews
PHONE POWER	4.50	1%	$15	9	A-	A-	A	A	A	A-	MA TN NY NJ PA WA CA 22 recent reviews
Future Nine Corporation	4.40	2%	$9	3	B-	A	A	A	A-	A	TX PA CA 16 recent reviews
VoicePulse	4.39	1%	$18	5	B+	A	A-	A-	B+	A-	FL NY 10 recent reviews
voip.ms	4.35	2%	$12	3	A-	A-	A-	A-	B	A	ON QC CA 19 recent reviews
Vonage	3.97	3%	$27	7	B+	A-	B+	B+	C+	B+	TN NY CA CO GA IL 25 recent reviews
ViaTalk	3.86	0%	$17	9	B	A-	B	B	B-	B+	TX GA PA IL 20 recent reviews
magicjack.com	3.82	0%	$2	5	C+	A-	B+	B	C	A	NY FL CA 13 recent reviews
Packet8	3.74	2%	$30	7	B-	A-	B	B	C+	B	GA 6 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
T-Mobile US	4.11	3%	$69	2	B+	A	B	B+	B	B+	TX WA CA 8 recent reviews
Sprint Mobile Broadband	3.88	5%	$55	4	B+	A-	B+	C+	B	B	NC CA OR 10 recent reviews
Millenicom	3.72	0%	$60	5	B+	A	B	B-	B-	C+	MI VA CA 5 recent reviews
Clearwire Wireless	3.42	1%	$42	5	B-	A	C+	C+	C	C+	NC TN TX GA PA IL NV WA OR 37 recent reviews
Verizon Wireless Broadband	3.26	8%	$62	9	C+	B+	C+	C+	C+	C	NC VA FL CA TX IL 14 recent reviews
Cricket Broadband	3.24	5%	$41	2	C+	A	C	C-	B-	C	AZ PA OH 8 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Comcast Workplace	4.23	21%	$94	8	B	A-	A-	A-	A-	A-	IL MN 8 recent reviews
WOW Internet and Cable	4.11	0%	$65	7	A-	B+	B+	B	B+	B+	MI 4 recent reviews
New Wave Communications	3.85	0%	$69	9	B	B+	A-	B-	B+	B	MO KY 4 recent reviews
Optimum Online	3.83	1%	$46	6	B	B+	B+	B-	B	B+	NJ NY 33 recent reviews
Insight Communications	3.79	0%	$49	6	B	B+	B+	B-	B	B	KY 4 recent reviews
Northland Cable Television	3.78	0%	$57	6	B	A-	B	B	B-	B-	4 recent reviews
RoadRunner Cable	3.70	1%	$52	7	B	B	B	B-	B	B	WI NC NY TX FL CA OH 62 recent reviews
Cox HSI	3.69	1%	$51	6	B	B	B	B-	B	B-	LA AZ KS OK VA FL NV OH CA 58 recent reviews
Shaw	3.69	1%	$48	6	B	B+	B	B-	B-	B	BC MB AB 7 recent reviews
Knology	3.53	2%	$81	8	B	B+	B	C	B	B-	GA 6 recent reviews
RCN CABLE	3.50	1%	$87	8	B-	B	B	C+	B-	B-	PA MA IL NY 11 recent reviews
Videotron	3.44	1%	$68	6	B-	B	B+	C+	C+	C+	QC 7 recent reviews
Comcast Formerly ATT Broa..	3.44	0%	$48	9	B-	B	B	C	B-	B-	WA 4 recent reviews
CableOne	3.42	0%	$59	4	B-	B	B-	C+	B-	C	ID MO 6 recent reviews
Bright House	3.37	3%	$84	4	B-	B	B	C+	C+	C+	FL MI 6 recent reviews
Comcast	3.35	1%	$58	7	B-	B-	B	C	B-	C+	SC AL MS UT TN NY VA FL PA CT DC MD CA NM NH CO MA MI MN TX IN GA NJ IL WA OR 179 recent reviews
Cogeco Cable	3.30	2%	$59	7	B-	B	B	C+	C+	C	ON 22 recent reviews
Time Warner Cable	3.21	3%	$76	14	B-	B-	B-	C+	C	C	NC NY CA OH TX 12 recent reviews
Metrocast Communications	3.20	3%	$66	8	B-	B-	C+	C+	C+	C	CT MD 6 recent reviews
Charter Pipeline	3.12	1%	$55	8	C+	B-	C+	C	C+	C	SC NC AL TN CA WI MO MA MN TX GA OR 57 recent reviews
Rogers Hi-Speed	3.11	1%	$48	6	C+	B	B	C-	C	C	ON 20 recent reviews
Mediacom	3.09	1%	$61	8	C+	B-	C+	C	C+	C	IA MO AL IL MN 28 recent reviews
Suddenlink	2.86	0%	$64	9	C	B-	C	C-	C-	C-	LA NC TX CA WV 22 recent reviews
Bresnan Online	2.76	2%	$61	9	B-	B-	C-	D+	C-	D+	CO WY MT 12 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
TekSavvy Solutions Inc.	4.65	1%	$38	7	A	A	A	A	A	A	BC ON QC 78 recent reviews
Embarq Now CenturyLink	3.72	3%	$54	10	B	B	B+	B	B	B-	MO NC TN VA FL NV WA 18 recent reviews
AT&T Southeast	3.60	2%	$47	17	B-	B	B+	C+	B-	B	LA SC NC AL MS TN GA FL KY 45 recent reviews
AT&T Midwest	3.55	3%	$41	17	B-	B-	B	C+	B-	B	MO MI IL 16 recent reviews
AT&T Southwest	3.48	2%	$44	19	B-	B-	B	C+	B-	B	CA TX 18 recent reviews
Qwest.net	3.46	3%	$49	13	B-	B-	B	C+	B-	B-	ID IA CO UT OR 18 recent reviews
Windstream	3.28	2%	$49	12	C+	B-	B-	C+	C+	C+	NC AR GA PA KY NE OH 22 recent reviews
EarthLink	3.23	1%	$48	28	B-	C+	B-	C	B-	C+	NY IL CA 13 recent reviews
Verizon Online DSL	3.23	2%	$40	18	B-	B-	B-	C-	C+	B-	NC NY VA PA FL MD CA OH WV MA TX IN NJ WA OR 62 recent reviews
Bell Sympatico	3.02	1%	$45	9	C+	B-	B-	D+	C	C	ON QC 24 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Speakeasy	3.92	3%	$87	20	B+	B+	B+	B	B+	B-	NY CA 9 recent reviews
Cincinnati Bell	3.79	3%	$40	10	B	B+	A-	B-	B-	B	3 recent reviews
Covad Communications	3.62	9%	$78	13	B	B	B	B-	B-	B-	CA 2 recent reviews
Juno Express	3.59	0%	$49	20	B	B+	B-	B-	B-	C+	1 recent reviews
Verizon west (ex GTE)	3.28	4%	$47	24	B-	C+	B	C	B-	B-	1 recent reviews
Pacific Bell - SBC	3.23	2%	$46	21	C+	C+	B	C	C+	B-	CA 1 recent reviews
AT&T (Business Services)	3.12	16%	$144	29	B-	B-	C+	C	C	C	1 recent reviews
America Online	3.09	0%	$41	21	C+	C+	B-	C-	C+	C+	1 recent reviews
XO COMMUNICATIONS	2.98	23%	$162	43	C+	C	C+	C-	C+	C	CA 2 recent reviews
Choice One Communications	2.90	47%	$206	55	C+	C+	C	C-	B-	C-	1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
SONIC.NET	4.58	2%	$37	10	A-	A	A	A	A	A-	CA 16 recent reviews
DSL EXTREME	4.24	2%	$42	10	B+	A-	A-	B+	B+	A-	IL CA 29 recent reviews
Cobalt Broadband Corp.	4.22	6%	$50	3	A-	A-	B+	B+	B+	B+	TX 8 recent reviews
AT&T Yahoo	3.72	2%	$34	10	B-	B	B+	C+	B	B	TX IN CT IL CA OH 16 recent reviews
AT&T DSL Service	3.58	2%	$36	10	B-	B	B	C+	B-	B-	SC AL NC MS TN FL CA OH MI TX IN GA IL 34 recent reviews
CenturyLink	3.52	2%	$51	12	B-	B	B	B-	B-	C+	MO NC AL AR VA FL NV WA OR 22 recent reviews
Acanac	3.52	2%	$21	10	B	B	B-	C+	B-	B	ON QC 11 recent reviews
TELUS	3.46	2%	$46	17	B-	B-	B	C	B-	B-	BC AB 8 recent reviews
Execulink Telecom	3.31	0%	$49	9	B-	B-	B	B	C	C	ON 6 recent reviews
FrontierNet Internet Access	3.01	2%	$50	13	C+	C+	C+	C+	C	C-	PA NY CA WV 9 recent reviews
Fairpoint Communications	2.75	0%	$46	10	C+	C-	B-	D+	D+	C	ME NH NY 5 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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Charts - The Good, The Bad and The Ugly - Issue #523 ©