 Bob61571
join:2008-08-08
Washington, IL | US Cellular was #1 in the North Central region.
There were the one carrier that beat VZ Wireless. | |
| itguy05
join:2005-06-17
Camp Hill, PA | How much did that cost Verizon? I'm on the phone regularly with VZW customers as it's who our company uses.
Their call quality is not the best. Far from it.
Definitely the NOTwork. | |
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cableties
Premium
join:2005-01-27
 ·Verizon FiOS
| Re: How much did that cost Verizon? Exactly. You have to pay JD Powers to use that. Which to mean cancels any validity.
"Hey, we did a study that shows you are Great!"
"Really? That is Great!"
"Yes, it will cost you $100K per ad to use that."
"ok. We'll just raise our ETF and other services to cover that."
Let's compare VOICE quality of Lan Line (over fiber) to calls over cell.
One is clear, the other sounds like someone is talking with a mouth filled with jello.
Cell reception is better, but the quality of the voice is horrible.
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Splat | |
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rradina
join:2000-08-08
Chesterfield, MO
1 edit | More interesting is AT&T's call quality At least according to this survey, it appears that AT&T's quality is far behind the other carriers. Does anyone know the numbers behind the rankings? In other words, on a scale of 100, is AT&T 50 and the rest are 85+ or are the scores tighter than suggested by the 1 to 5 star rating provided by J.D. Power? (AT&T only received two stars and Verizon ranked five in most regions.)
If was in charge of AT&T Wireless, I'd be pissed and heads would be rolling. They should be investing in their network at a feverish pace to improve the apparent coverage and quality gap. There's just no excuse for this and it leaves me wondering if it wasn't for the exclusive iPhone deal, where would they be?
Right now AT&T should feel a bit like Toyota. They better do something and do it fast. | |
| | itguy05
join:2005-06-17
Camp Hill, PA
| Re: More interesting is AT&T's call quality They should do something, but improving a national network takes time. Verizon has been good at duping people into thinking they are the best.
It it weren't for the iPhone, AT&T would be fine. Even before the iPhone they were the largest carrier in America and had relatively low churn and high adds.
If nothing else they should start touting their improvements. | |
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RRedline
Rated R
Premium
join:2002-05-15
Williamsport, PA
| Re: More interesting is AT&T's call quality said by itguy05  :They should do something, but improving a national network takes time. Verizon has been good at duping people into thinking they are the best. It it weren't for the iPhone, AT&T would be fine. Even before the iPhone they were the largest carrier in America and had relatively low churn and high adds. If nothing else they should start touting their improvements. Verizon IS the best. Period.
AT&T can "tout their improvements" all they want. They still have a sh1tty network as studies continue to show.
Congratulations on being in an area where AT&T is better than Verizon. You are in the minority. I travel all over PA, and AT&T is horrible overall compared to Verizon. It's not even close!
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One nation, under Zod! | |
| | | | trackdrew
join:2008-08-28
Columbia, MD
| Re: More interesting is AT&T's call quality I used to have AT&T, then I switched to Verizon a couple months ago.
Its alright, no better then AT&T though. I get less bars in my house with Verizon then when I had AT&T.
I do miss SIM cards though...  | |
| | | | fldiver
Premium
join:1999-12-27
Jacksonville, FL | For their draconian policies and outlandish prices I am not sure why you are crowing; a fool and their money soon part ways. | |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| I live in the Dallas area and despite being near AT&T's HQ my call setup times are 10-20 seconds. Call setup is how long it takes for it to start ringing. My contract is up in Aug, and I'm back to Verizon after that, iPhone or no iPhone.
The stupid thing is that a data session goes through immediately, it's almost like they're queuing on voice trunks or something stupid like that. | |
| | | itguy05
join:2005-06-17
Camp Hill, PA
| Re: More interesting is AT&T's call quality quote:
I live in the Dallas area and despite being near AT&T's HQ my call setup times are 10-20 seconds. Call setup is how long it takes for it to start ringing.
Good luck w/ Verizon. Their call setup times can be quite long as well. | |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Re: More interesting is AT&T's call quality said by itguy05 : quote:
I live in the Dallas area and despite being near AT&T's HQ my call setup times are 10-20 seconds. Call setup is how long it takes for it to start ringing.
Good luck w/ Verizon. Their call setup times can be quite long as well. I'm a former VZW customer, and their calls always went in instantly.
Only funny thing is that both had the same deadzones near my house where I always got a dropped call. | |
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bigunk
Gort, Klattu Birada Nikto
join:2001-02-10
USA
| TMobile fan here I've been with TMO for about 3 years. I was with what became VZW for 15. While VZW has the most mature network out there, their customer service AND technical service departments are worthless. Clueless. Idiots. Boneheads.
This, along with VZW believing they were entitled to my business without having to put in any effort, at any price they choose, with any level of client service they choose, makes for a big loser. Once my contract was up, I moved to TMO and couldn't be happier.
Yeah, when you switch carriers you have to consider a different set of dead zones. No big deal. And TMOs data network isn't the fastest yet (big whoop).
But overall, they deliver 95% of what I need, with lower pricing and STELLAR customer and technical service.
A winner in my book. Oh, and VZW, you did something that pissed my wife off, so she switched to TMO. Guess what? She's happier too!
So go ahead and pay JD Power as much money as you wish to shower you with all the love you wish. I know the truth, and you have a huge hill to climb before I'll ever consider your offerings again. Get to work.
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There is not a man in the country that can't make a living for himself and family. But he can't make a living for them AND his government, the way his government is living. What the government has got to do is live as cheap as the people.
- Will Rogers | |
| | 
Gbcue
E.I.T.
Premium
join:2001-09-30
Santa Rosa, CA
clubs: 
 ·T-Mobile US
 ·Skype
 ·Dreamhost
 ·Comcast
·AT&T U-Verse
| Re: TMobile fan here said by bigunk :I've been with TMO for about 3 years. I was with what became VZW for 15. While VZW has the most mature network out there, their customer service AND technical service departments are worthless. Clueless. Idiots. Boneheads. This, along with VZW believing they were entitled to my business without having to put in any effort, at any price they choose, with any level of client service they choose, makes for a big loser. Once my contract was up, I moved to TMO and couldn't be happier. Yeah, when you switch carriers you have to consider a different set of dead zones. No big deal. And TMOs data network isn't the fastest yet (big whoop). But overall, they deliver 95% of what I need, with lower pricing and STELLAR customer and technical service. A winner in my book. Oh, and VZW, you did something that pissed my wife off, so she switched to TMO. Guess what? She's happier too! So go ahead and pay JD Power as much money as you wish to shower you with all the love you wish. I know the truth, and you have a huge hill to climb before I'll ever consider your offerings again. Get to work. T-Mobile is so robust!
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My Blog 2.0 | |
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BuzzDar
join:2006-01-28
West Frankfort, IL | they just dont care They just dont care about the customer | |
| cgreene
Premium
join:2003-12-14
Roanoke Rapids, NC
 ·CenturyLink
| Dropped Calls J.D. Power has it right about dropped calls with smartphones. I am with Verizon in the mid atlantic and my blackberry will drop a call sometimes at home while my wife's regular phone never does. At home I am 4.5 miles from the tower.
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CenturyLink DSL | |
| 
attuserpah
@noaa.gov
| As usual it just depends This study is worthless. I have better call quality and never drop a call with AT&T. I had Verizon for years. There was nothing special about their call quality. It was "ok". Didn't really drop calls with them either. I think AT&T will forever be subject to lower class ratings, merely because of their behemoth name AT&T. People LOVE to slam Wal Mart, but yet they still shop there. Having had both services, AT&T has better phones, roll over minutes, and over the last couple of years, their customer service has improved. And the whole 3G thing is a joke. I get up to 384K on EDGE. Not always, and yes it can be slow at times. But it is faster than Verizon's 1X (2G) network was. I'm more impressed by AT&T's 3G than I am with Verizon's 3G. There's more to the story than just a red and blue "map" on a commercial. | |
| 
NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
1 edit | I am surprised At how much mis-information there is out there.
I have had AT&T. T-Mobile and Now Verizon.
By far, Verizon has been the best for me and I am able to drive from Long Island to Philadelphia without ever getting cut off (occasionally)..
with T-Mobile - you are off the air more than you are on the air. Look at a map of my area - the cell sites don't even overlap.
AT&T is the same way -
But that's not to say there are not good areas for AT&T and TMO also.
I could call you on my friends DROID on Verizon and you'd have a very different opinion if I called you from my Blackberry.
One of the phones mentioned produces land line like quality and the other sounds like you are gargling with peroxide.
same network.
So to all of you out there who hate the network because your wives were wronged or because a few of your customers sound like shit on the phone - - - let's try to get a little more scientific and statistically relevant before we develop a gang mentality to bash any carrier. | |
| ednj
join:2001-03-09
Hillsborough, NJ
·Comcast
| Verizon Vs. Others I have used Verizon, AT&T, and T-Mobile with both BlackBerry and non-smartphones in and around NYC, LI, NJ and traveled to major cities throughout the US and Canada. Verizon has the best coverage in the Northeast and Middle Atlantic states and in many rural areas. Outside the East, especially in metropolitan areas, there is less difference among the carriers. When it comes to data speed, Verizon's 3G is not as fast as they claim. For one thing, 3G is not always available and when it isn't, the data drops to 1X which is very slow. AT&T and T-Mobile's data speeds are as fast or faster than Verizon's in areas where they have coverage.
In short, if you use your mobile phone for voice and you want to be able to use it around the country, Verizon is the best bet. If you use a smartphone mostly for data, you have more variables to consider. | |
| 
RMKyote
join:2000-12-21
Beverly Hills, CA
·Qwest.net
·ViaTalk
| Stright from the approvers mouth . . . . As per a JDP rep when I asked him what he was thinking when he approved and awarded a Customer Service Award to Echostar when they had just been voted, by several major news outlets, the Worst Customer Service for several years running . . . that "Anyone Can Buy one of these". | |
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Verizon Wireless Again Tops J.D. Power Call Quality Survey
13% of calls have problems nationally